End-user computing is undergoing its most significant transition in recent decades as focus moves from technology to the business results it delivers. We are facing centralization of global computing, introduction of innovative tech tools, and new access demands to corporate resources, with increasingly demanding end users looking for consistent, simple to use solutions. These trends require new ways of understanding and supporting technology end users.
X2 Global Network can significantly improve the confidence end users have about their IT ecosystems, decrease the time IT administrators need to spend on equipment maintenance and asset management tasks, reduce internal costs, and improve employee productivity.
In order to achieve these results, our complex End User Support offers our Clients:
- 24×7 complete end customer care – anytime, anywhere, any device.
- Extensive, ever expanding, and adaptive innovation ecosystem.
- Comprehensive support and continuous optimization for the overall end user environment.
- Improved end-user productivity and satisfaction levels.
X2 Global Network’s global End User Support helps organizations in following major areas:
- LAN/ WAN IT support and maintenance
- Service Desk Management (SDM)
- New site roll outs and rapid deployments
- Remote device management and Remote monitoring
- Mobility services
- Desk-Side Support
- Professional Services
- End user training and floor walking
“In a diverse world that requires seamless solutions, X2 Global Network strives to introduce simplicity and unrivalled integration of processes and procedures, becoming the one stop shop for our Client’s business needs and unifying the sourcing of a broad portfolio of activities under the single umbrella of well-known, consistent, and high-quality ICT services”.