Data Center Engineering Services

We understand that support of Data Centers and Points of Presence is highly demanding in terms of a Data Center Engineer’s skills, experience, and availability. To answer requirements for a robust support in critical places, we have our engineers based directly in data centers throughout major locations, so we are able to dispatch a technician/ technical team immediately to fulfill our client’s operational needs.

Some of the features and advantages of our Data Center Engineering Services are:

Guaranteed response times

We are able to guarantee on-site support assured by up to 24x7x2 SLAs for Client Data Center locations.

Skills and experience

Our engineers are able to perform various activities, starting from basic Rack & Stack services to self-dependent troubleshooting and configuration. Also, as soon as our engineers become familiar with a Client’s environment, they can support this Client more effectively by combining their skills with in-depth knowledge of the Client’s needs, equipment, and configuration.

Flexible, pay-as-you-go plans

Typical plans include prepaid credits that can be consumed during the support at any place where Client has its assets, based on the actual time our Data Center engineer spends supporting our Client. This gives Clients excellent flexibility, and allows them to maximize ROI at the same time.

Simplicity and accuracy

Service requests are collected and managed centrally by X2 Global Network’s 24×7 Service Desk, which makes things easy for our customers. One point of contact for service ordering, problem escalation, and invoicing means a very simple and flexible source of field engineers.

Single contract covering all clients requirements

X2 Global Network’s Data Center support solutions deliver a common, well-known, and consistent level of services covered by a single contract, including:

  • Rack & Stack services
  • Remote Hands & Eyes services
  • Installation of software and patches
  • Configuration and troubleshooting
  • A full range of proactive and remedial services
  • Tight integration with additional ICT services, such as hardware distribution, logistics, and maintenance

“Our ultimate goal is to provide everything our Clients need for successful deployment of global networking solutions. Through our expertise in the field of technical and local environment knowledge, we are able to deliver, deploy, and maintain ICT solutions worldwide, cost effectively, and in the shortest lead times”.