Field Engineering Services
X2 Global Network is an unrivalled world leader in provisioning field engineering services. There are a number of reasons why X2 Global Network is the best choice for world-class network operators looking for a trusted and reliable partner to provide on-site support.
If you are looking for a stable, experienced, and professional partner that you can rely on in any world region, X2 Global Network is the right choice. Over time, we have developed best-in-class procedures to optimize the whole process of remote hands & eyes services. Supporting the world’s largest network operators and servicing thousands of sites every year, our Field Engineers are ready to visit customer sites 24x7x365.
X2 Global Network field engineering services are available worldwide. We are currently actively providing installations in more than 160 countries. These include standard as well as very remote and hard-to-access areas, such as small islands, mining sites, and politically unstable countries.
Service delivery times
Through our best-in-class approach we can offer unparalleled speed in dispatching an engineer to client sites. We offer next business day services worldwide for a standard list price. In case of urgent matters, we are prepared to dispatch engineers to attend the site as quickly as one hour from the service call time, based on the requested location.
‘White Label’ services
Our field engineering services can be rebranded by our clients. In these cases, our engineers act on your behalf, improving your image and increasing the satisfaction of your end users.
We provide a 24×7 contact center for our clients, available for Field Engineer ordering, escalation, and information purposes. We also provide a 24×7 service desk staffed with skilled and experienced support engineers who monitor and manage coordination between Client stakeholders and our on-site Field Engineer. The X2 Global Network professional remote supporting engineer manages on-site operations, coordinates cooperation between the X2 Global Network Field Engineer and our Client’s engineers, can quickly establish conference calls/ Cisco WebEx sessions, and has access to an extensive knowledge base which includes technical documentation, local ISP contact details, and configuration templates for any given region. After every installation, detailed informational reports are generated.
Field Engineers’ skills
X2 Global Network Field Engineers are perfectly balanced in terms of skill and price. For every job we assign a Field Engineer whose skill level exactly matches the experience required. Field Engineers are periodically tested and certifications are issued as verification of his or her skills.